Shipping

Shipments typically leave our warehouse 2-3 business days after an order is placed, via Toll IPEC (now Team Global Express). Please note this estimate does not include weekends and holidays. Delivery time from Toll IPEC will vary based on your location, we are unable to ship to Parcel Lockers/ PO boxes and internationally.

Curious what to expect when ordering an automatic litter box? Our Leo’s Loo products are packed in a large box to protect them during shipping and the exterior clearly indicates what is inside. Depending on your address, our shipper might require a signature.

Returns Policy

Change of Mind Returns

Change of Mind Returns are accepted at our discretion and must meet the below criteria:

- Returned within 14 days of receiving delivery of the item.

- A proof of purchase has been provided.

- Returned in original packaging, unopened with all included accessories in as new condition suitable for resale.

- We have been notified via email to support@flipsideint.com prior to any return being processed.

Returns must be inside of a new shipping box (return shipping label not to be attached directly to the product(s) box).

If your return doesn’t meet the above criteria, we reserve the right to not issue a refund or exchange.

Faulty Goods Returns

In an instance where you believe a product to be faulty, prior to the item being sent back, a proof of purchase must be sent via email to support@flipsideint.com outlining the issue, in order to be provided to receive a refund, replacement, or repair.

Proof of purchase is recognized as your original receipt or invoice from the point of purchase.

All faulty item returns will be assessed to determine if there is a manufacturing fault. If the fault is determined to be caused through misuse, negligence, or failure to follow manufacturers recommendations we reserve the right to not offer a refund, exchange, or repair.

Return Shipping Charges

Any shipping charges incurred relating to change of mind purchases may be subject to deduction from the total refund amount.

For items deemed to be faulty, will be eligible to have shipping charges covered by us.

Shipping charges for Items that have been determined to be caused by misuse, neglect, or failure to follow manufacturers recommendations will be at the consumer’s expense.

Return Check List

1. Remove all litter from the unit.
2. Fully wipe down interior surfaces, including inside the drum and waste drawer.
3. Place the unit upright in the box.
4. Repackage the unit using all original packing materials.
5. Make sure to include any included accessories (manuals, power cord, litter mat, waste liner bags, and plushies).